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ARTICLE: There’s no such thing as the performance measure stork!
In my early years as a performance measurement practitioner, before Kaplan and Norton’s Balanced Scorecard was published and only just as organisations were waking up to the realisation they needed...
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ARTICLE: 8 ways to make your survey useless
Surveys are one of the most popular methods for collecting data about people’s attitudes and beliefs, such as customer perception of value, corporate image and employee satisfaction. And probably...
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ARTICLE: So you don’t trust your data…
The management team sit around the monthly performance report, debating. But they’re not debating the interpretation of the trends or signals in the data. They’re not debating the causes that sit...
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9 Steps to Avoid Analysis Paralysis
When it comes to cause analysis for performance measures, many people put the cart before the horse. They rush too quickly to analyse their data without first establishing a clear purpose. The purpose...
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BOOK REVIEW: Metrics, by Martin Klubeck
4 Stars — Practical performance measurement wisdom from the trenches… Marty Klubeck’s fresh and practical perspective on how to measure what matters fills a gap in the performance measurement...
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A Checklist For Designing Data Collection Regimes
Data collection is a process, not an event. Thinking about it as a process makes it easier to appreciate all the steps that are involved, who is involved in each step and what resources will be needed...
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The Minimalist Method For Customer Surveys
Do your customers fall asleep before they get to the end of your feedback survey? Do they rush through without thinking carefully about your questions, because it’s just taking too long? Do you collect...
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The Minimalist Method For Analysing Qualitative Data
We all collect volumes of qualitative data – the data that made up from words and not numbers – as part of doing business. Qualitative data comes from open-ended questions on customer surveys, comment...
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Increasing the response rate for your surveys
Do you want to improve the validity of your survey-based performance measures? Upping the response rate is one of the ways to do that. Harvard Business Review posted this article about how attaching a...
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Reducing the Burden of KPIs
One of the biggest objections to measuring performance is the perceived effort and time it will take to do it. Is it true? Is the benefit of measuring not worth the burden? Collecting the data,...
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Designing Questionnaires and Forms to Collect KPI Data
The instrument you use to collect data for your performance measures or KPIs really needs to be capable of recording the data you really need. Forms and questionnaires are probably the most common...
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When You Don’t Have the Right Data, Use a Proxy Measure
Have you ever designed a new performance measure – a powerful one you felt excited about – and then discovered the data you needed was not in the right format or detail? Of course you have! It’s a...
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What Comes First: Data or KPIs?
It’s not hard to spend millions on setting up new data management and business intelligence systems. And it can take years to implement, too. Plus there’s the tricky piece of getting people to buy in...
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Measuring Without Data
A perceived lack of data – or lack of data with reasonable quality – is a constraint that stops many people from even trying to develop meaningful performance measures. That sounds logical enough, but...
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How to Deal With Manual KPI Data
It would be marvelous if all the data we needed for our KPIs was on tap: automatically collected, collated and captured, and ready to flow into graphs, reports and dashboards. Marvelous, but unlikely....
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How XmRs Improved DRCOGs Resource Allocation
This is a case study about the Area Agency on Aging at the Denver Regional Council of Governments (DRCOG) use of XmR charts. It’s by Kirsti Klaverkamp and Jerry Stigall, of Denver, Colorado. XmR charts...
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INTERVIEW: Stephen Few, on Big Data, Big Dupe
This interview with visual analysis and dashboard expert, Stephen Few, is about his newly released book, “Big Data, Big Dupe: A little book about a big bunch of nonsense”. A very audacious title, with...
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How to Improve KPI Accuracy and Precision
Does your team spend more time debating the integrity of their KPIs than they do using them to improve performance? It always frustrates me how much time decision-makers spend arguing about the...
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Do You Have a KPI Data Standardisation Problem?
Getting the right performance measure data is often hard, but it’s unnecessarily hard when you can’t navigate existing datasets because your data isn’t standardised. My business insurer asked me...
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Are Objective Performance Measures Possible?
Here are six guidelines to remove most of the subjectivity from any KPI or performance measure. Subjectivity is one of the greatest enemies of performance improvement. It is a source of bias that...
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